News : AFCA

AFCA

AFCA adopts merit assessment

May 9, 2022

A new merit assessment procedure will be used by AFCA in the early stages of financial services disputes to achieve overall efficiency.

AFCA

March 10, 2022

AFCA has released a proposed user-pays funding model which it claims will move the cost burden onto those members who generate the most complaints.

AFCA

November 22, 2021

AFCA has launched an interactive platform to help member firms manage real-time complaints and reduce disputes in the future.

October 26, 2021

The Australian Financial Complaints Authority has appointed seven staff to senior roles to make its decision-making more consistent and timely.

July 19, 2021

Financial advisers are set to be charged nearly $300 a year under plans to introduce a compensation scheme of last resort.

May 31, 2021

The Australian Financial Complaints Authority (AFCA) will welcome two new lead ombudsmen in August for the insurance and small business sectors.

AFCA

May 17, 2021

The Australian Financial Complaints Authority board of directors has appointed its next chair.

March 11, 2021

The sudden impact of COVID-19 in early 2020 has been reflected in complaints figures released by AFCA.