AFCA appoints new lead ombudsmen

AFCA ombudsman

The Australian Financial Complaints Authority (AFCA) has appointed a new superannuation lead ombudsman and investments and advice lead ombudsman.

The Australian Financial Complaints Authority (AFCA) has appointed Heather Gray as its new superannuation lead ombudsman and Natalie Cameron as its new investments and advice lead ombudsman.

The authority announced Gray would commence her role with AFCA on 18 May, with Cameron set to begin her new role on 22 June.

AFCA chief executive David Locke said: “Together, Natalie and Heather bring considerable experience and exceptional knowledge in insurance, superannuation and investments to AFCA.

“I am delighted to see them join the team and look forward to working with them more closely over the coming months.”

Gray previously led the national superannuation practice for law firm Hall & Wilcox. Prior to this, she chaired the Law Council of Australia’s superannuation committee and also consulted with the ATO, Australian Securities and Investments Commission, Australian Prudential Regulation Authority and Treasury on superannuation issues. She was also a director of legal industry super fund Legalsuper.

“Heather is well recognised as an expert in superannuation law and practice and a leader in her field. She joins an already strong superannuation team at AFCA,” Locke said.

Cameron was chief of customer operations at MLC Life Insurance prior to joining AFCA. She previously worked as general counsel and company secretary at AIA Australia before becoming its chief executive.

“Natalie also joins AFCA with a wealth of experience in law, customer relations, disputes and complaints resolution operating at a senior level across large financial services businesses,” Locke added.

AFCA appointed Anna Campbell to the newly created position of general counsel in November 2019.

Last week, the authority extended the time frames for financial services providers to respond to a complaint and in which to provide further information related to a dispute.

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